Refund policy

Refund Policy

Last updated: July 9, 2026

All sales of digital graphic design services through Sun Keep are final. Due to the custom, made-to-order nature of my work, I do not offer refunds, returns, or exchanges once an order has been placed and work has begun.

Why I have this policy:
Because my services involve custom digital design work and personalized labour, I cannot resell or reuse completed designs for another customer. This makes refunds impractical once work is underway.

Before you order:
I encourage you to review service descriptions, turnaround times, and any available samples or portfolio pieces carefully before purchasing. If you have questions about a service, please contact me before placing your order.

Revisions:
While I do not offer refunds, I do offer 3 rounds of revisions on each design order to ensure you're happy with the final result. 

Order cancellations:
Orders may only be canceled for a full refund if cancellation is requested before work has begun. Once design work has started, the order is considered final and non-refundable.

Non-delivery or errors on my part:
If you do not receive your completed design files, or if there is a clear error on my part (e.g., wrong files delivered), please contact me within 5 days of your expected delivery date so I can resolve the issue.

Chargebacks:
By placing an order, you agree to this policy and waive the right to dispute charges through your payment provider for reasons covered above. Unauthorized chargebacks will be contested with supporting documentation of this policy and service delivery.

Questions?
Reach out to me before purchasing if anything is unclear: catie@sun-keep.com 

Thank you!